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United Utilities – supporting customers affected by a reduction in benefits

United Utilities is inviting customers affected by the recent changes to benefits to get in touch if they are worried about their water bill.   The company has a range of support schemes to help make water bills more affordable, especially if you’re receiving benefits such as Universal Credit. The number to call to find out more is 0800 072 6765.

They can also offer support to those customers who are applying for Universal Credit for the first time, delaying water bill payments for up to eight weeks until their first UC payment arrives. Then, when the customer is able to start paying again, United Utilities can spread those payments across a much longer period of time so they are not under any additional financial pressure.

Jane Haymes from United Utilities says: “When you call, we will also check to see if you are eligible for any of our other support schemes, such as Back on Track which provides a lower bill based on the benefits you receive or if you have been financially affected by COVID, such as being furloughed or made redundant at any time since the start of the pandemic.”

People who qualify for the warm home energy discount are also being encouraged to contact United Utilities to apply for a reduction in their water bills. The company’s Help to Pay scheme is aimed at customers who receive Pension Credit and can reduce water bills by as much as £168 a year.

“If you’re eligible for the warm home discount from your energy company due to receiving Pension Credit, I would encourage you to give us a call as it’s likely you are also eligible for a lower water bill.” added Jane Haymes

To find out more about the Help to Pay scheme, please call the team on 0800 072 6765 or visit the website


i3oz9sWater bills